phone 01434 320175

Terms and Conditions

General

  1. Pre-Authorisation Deposit. On arrival you will be required to leave a Pre-Authorised amount of £200 for our Luxury Holiday Lodge and £100 for each room booking or £400 for bookings for the whole Bunk Barn. The Pre-Authorised amount will be made available to the customer no later than 10 days after your stay. Please bring with you a Credit or Debit Card as you will be asked for this on arrival at the reception when checking in. Failure to do so could lead to your booking being cancelled. A pre-Authorisation does not take the funds out of the account but will place a hold on the given amount. A Pre-Authorisation is in the case of any damage caused to our site or accommodation. No funds will be taken from the customer without prior warning or agreement from or with Herding Hill Farm.
  2. We do not allow stag, hen or single sex groups apart from walking, cycling type of groups

Bunkhouse

  1. We are in a valley and noise travels, therfore, the area outside the lodge is not to be used after 10.30pm to avoid noise disturbance to other guests on site.

Caravans, Motorhomes and Camping

  1. A non-returnable deposit of 50% is to be paid at the time of booking and the outstanding balance of the holiday is to be paid 30 days prior to arrival.
  2. Full payment is due when booking if arrival is within 30 days
  3. Due to the popularity of our site we cannot offer any refunds under any circumstances. We recommend you to take our your own cancellation insurance.
  4. Caravan & Camping arrival between 3pm and 8pm and must be vacated by 11am. You are welcome to stay longer if we can accommodate and a small charge may be applicable, please ask us.
  5. Late arrivals accepted by prior agreement.
  6. We cannot be held responsible for adverse weather conditions and as such no refunds will be given for early departure.
  7. We do not accept large parties or any groups under the age of 21. Please note we are a family site and will not tolerate large groups causing a disturbance to our other guests. We will be within our rights to ask you to leave the site without a refund if any complaints from other holiday makers are justified (noise levels, rowdiness etc) The maximum occupancy of a tent/caravan pitch is 5 people.
  8. Visitors are welcome but must report to reception to enable us to input the details onto our computer system. We charge £5 per person for daytime and £10 per person if staying overnight by prior arrangement and all day visitors must vacate by 9pm. We can only allow one vehicle per pitch and only one additional vehicle allowed in the car park, a £2 per day charge applies.
  9. Dogs are to be kept on a lead at all times and must be cleaned up every time.
  10. Children must not be allowed to climb any drystone walls or fences and the play park is not to be used before 9am or after 9pm
  11. All guests will be handed a set of our standard site rules and if any of these are broken we will reserve the right to ask people to leave without any refund.
  12. Failure to comply with these terms and conditions will make you liable to lose your booking or your right to stay in the property without refund.

Luxury Lodge

  1. Check in time 4pm onwards and departure 10am on day of departure
  2. A £200 pre authorisation will be taken on a credit/debit card when checking in as a damage bond, an itinerary will be given and we reserve the right to charge for any damage beyond this amount
  3. Full payment is due when booking if arrival is within 30 days
  4. A non-returnable deposit of 50% is to be paid at the time of booking and the outstanding balance of the holiday is to be paid 30 days prior to arrival.
  5. Due to the quality of the lodge we cannot except dogs, we do however have alternative suitable accommodation
  6. To prevent noise disturbance to the rest of the site the Hot Tub is not to be used after 10pm.
  7. A maximum of 4 adults and any combination of children are allowed to stay in the lodge.

Wigwams

  1. A non-returnable deposit of 50% is to be paid at the time of booking and the outstanding balance of the holiday is to be paid 30 days prior to arrival.
  2. Full payment is due when booking if arrival is within 30 days
  3. Due to the popularity of our site we cannot offer any refunds under any circumstances. We recommend you to take our your own cancellation insurance.
  4. Arrival time for Wigwams is between 3pm and 8pm and must be vacated by 10am on the day of your departure.
  5. Please remember to bring your own bedding and pillows.
  6. We cannot be held responsible for adverse weather conditions and as such no refunds will be given for early departure or cancellation.
  7. We do not accept large parties without prior arrangement or any groups under the age of 21.
  8. The holiday accommodation shall not exceed 5 people within the standard and 6 within en suite wigwam.
  9. The holidaymaker shall not sublet the holiday accommodation or any part thereof during their period of stay.
  10. The holidaymaker is liable for the total hire charge unless written notice of the intention to cancel the booking is received prior to the commencement of the holiday.
  11. Arrangements will be made by the owner for the handover of wigwam keys to the holidaymaker at the beginning of the Period of Hire and the collection of the keys on the departure date. The holidaymaker shall leave the holiday accommodation in a clean and tidy condition at the end of the holiday let.
  12. Any faults or breakages must be reported as soon as possible to the management and any damaged will be charged for.
  13. The owner and their representatives retain the right to enter the holiday accommodation at any time.
  14. A £20 returnable deposit for your Wigwam key will be required when checking in. This will be returned when handing in your key upon your departure. This will be forfeited if any key is lost or damaged.
  15. Your email address will be added to our database to send out our monthly newsletter, please email us if you would not like to receive this.
  16. Failure to comply with these terms and conditions will make you liable to lose your booking or your right to stay in the property without refund.

Hot Tubs

Spas are commercial units but we have some standard rules that need to be adhered to:
  1. No Fake Tan or hair gel to be worn when using the hot tub
  2. No soap, shampoo, bubble bath, oils etc
  3. These must be booked for the whole duration of your stay and we may offer shorter use but an additional charge may apply.
  4. Users must shower before and after use.
  5. If the water becomes cloudy the tub must not be used, we reserve the right to close the tub if we feel the water is not safe and no refunds will be given.
  6. Absolutely no glass to be taken into the hot tubs. Plastic Glasses only.
  7. The tubs will be locked at 10.00pm to avoid noise nuisance and for the safety of guests
  8. A charge will be applied for any damage or excessive cleaning
  9. Swim wear must be worn at all times
  10. No children under 8 allowed and children under 14 must be accompanied at all times

Website cookie policy

Whenever you use our website, information may be collected through the use of cookies and similar technologies. By using the Herding Hill Farm website you agree to our use of cookies as described in this Cookie Policy.

What are cookies?
Cookies are small text files which are downloaded to your computer or mobile device when you visit a website or application. Your web browser (such as Internet Explorer, Mozilla Firefox or Google Chrome) then sends these cookies back to the website or application on each subsequent visit so that they can recognise you and remember things like personalised details or user preferences. Cookies are very useful and do lots of different jobs which help to make your experience on websites as smooth as possible. For example, they let you move between web pages efficiently, remembering your preferences, and generally improving your experience.

Which cookies do we use and why?
When you use our website, the following categories of cookies may be set on your device:
1. Analytics cookies
In order to keep the website relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use it. For example, we can see which parts of the website are most popular, identify where visitors are accessing the site from, identify when errors occur, and test different versions of a page or feature to see which one works best. The web analytics services may also use cookies and similar technologies to make the information collected more useful. When you are viewing a website, a cookie is transferred to your browser by the web server and is stored on your computer. It can only be read by the server that gave it to you. Cookies allow web analytics services to recognise your browser or device and, for example, identify whether you have visited our website before, what you have previously viewed or clicked on, and how you found us. The information is anonymous and only used for statistical purposes. It allows us to track information, such as how many individual users we have and how often they visit our websites. It also helps us to analyse patterns of user activity and to develop a better user experience. Web analytics data and cookies cannot be used to identify you as they never contain personal information such as your name or email address.

2. Third party cookies
Please note that on some pages of our websites you may notice that cookies have been set that are not related to Herding Hill Farm. When you visit a page with content embedded from, for example, Twitter or Facebook, these service providers may set their own cookies on your web browser. These anonymous cookies may be set by that third party to track the success of their application or to customise their application to you. Herding Hill Farm does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.

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