phone 01434 320175

Terms and Conditions

General

1. THESE TERMS AND CONDITIONS FORM A CONTRACT BETWEEN YOU AND US AND SET OUT THE LEGAL BASIS ON WHICH YOU STAY AT HERDING HILL FARM. YOUR PAYMENT OF THE DEPOSIT IS YOUR UNCONDITIONAL AGREEMENT TO THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS THEN DO NOT PAY THE DEPOSIT AND WE ARE UNABLE TO RESERVE YOUR ACCOMMODATION AND YOU SHOULD NOT PAY YOUR DEPOSIT.

2. THE SITE RULES FORM PART OF THIS CONTRACT. You can find them at:

http://herdinghillfarm.co.uk/rules.html

If we change the Site Rules between the date of your booking and the date of your arrival, and if you are not willing to accept the changes, then you can cancel your booking and we will give you a full refund.

If you are in breach of these terms and conditions; or if you or anyone in your group break the Site Rules, then we may reluctantly ask your group to leave Herding Hill Farm. If we do this then we will not refund either your Deposit or your Final Payment and you and your group must leave Herding Hill Farm immediately. If this happens we will have no liability to you for any costs which you incur as a result of the early termination of this contract. For example, we will not be liable to reimburse you for the cost of finding alternative accommodation and/or transportation costs. Nor will we be liable to compensate you for any disappointment or other similar emotions which you may feel.

3. In these terms and conditions:

we”, “our”, “us” and similar words mean WCF Ltd (company number 02263148) T/A Herding Hill Farm, located at Herding Hill Farm, Shield Hill, Haltwhistle, NE49 9NW, whose registered office is at Crawhall, Brampton, Cumbria, CA8 1TN;

you”, “your” and similar words means the person making the booking for accommodation at Herding Hill Farm;

Deposit” means the amount you pay to us when you make your booking, which is 50% of the total payable. The purpose of this payment is to reserve your accommodation at Herding Hill Farm. YOUR DEPOSIT IS NOT REFUNDABLE IN ANY CIRCUMSTANCES so please ensure that you have appropriate holiday insurance cover for cancellations;

Noise Cash Bond” means £50 payable to us on arrival if you have booked more than three units together. The Noise Cash Bond will be returned to you at the end of your booking, provided that there has been no unreasonable noise from the units you have booked. On our on-line booking page:

https://herdinghillfarm.campmanager.com/CheckAvailability.asp

we make it clear that we do not accept bookings of more than three units together except by prior arrangement directly with us. If separate bookings are made online for a total of more than three units and it turns out that in fact all the bookings are for the same group of people, then you must pay us a £50 per unit noise cash bond on arrival at Herding Hill Farm.

Final Payment” means the 50% balance of your payment to Us for your accommodation. The Final Payment must be paid not less than 30 days before the date of your planned arrival. If you cancel your booking 30 days or more before the date of your planned arrival, you do not have to make the Final Payment, but your Deposit is not refundable. If you cancel your booking less than 30 days before the date of your planned arrival, then you must still make your Final Payment to us and neither it nor your Deposit will be refundable.

Parties” means groups of eight or more people staying on one or more units at Herding Hill Farm for purpose of celebrating an event or groups under the age of 21. For example, single sex, stag or hen parties. Herding Hill Farm is a family site and is not suitable for Parties. We reserve the right to ask Parties to leave Herding Hill Farm. If this happens then no refund will be given.

4. Booking alterations – these cannot be made without our agreement. We will try to accept small changes in accommodation type or group members when reasonably possible and subject to £10 administration fee; but no date changes will be accepted.

5. Additional Needs - Guests with additional needs and requirements are welcome and we have some accommodation suitable for holidaymakers with wheelchairs or mobility difficulties. Some accommodation and locations may not be suitable. If you or one of your group has any additional needs or requirements please tell us about this before you book so we can try to ensure the accommodation and park are suitable for you. If you don’t tell us we can’t be held responsible. We will try to accommodate any additional needs or requirements but can’t guarantee to be able to.

6. Cancellation by us. Very occasionally, we may have to cancel your booking. If we have to do so we will tell you as soon as possible and you can choose either to have a full refund, or accept any alternative arrangements offered to you, or book another holiday with us at the current price. We will have no further liability to you for this.

7. If you choose to leave Herding Hill Farm before your scheduled date and time for departure for any reason no refund will be given. This includes if you leave because the weather is bad.

8. Well-behaved dogs are welcome at Herding Hill Farm, but must be kept on leads at all times. You must ensure that you always immediately clean up after your dog and be considerate to the needs of others at all times. Dogs are not permitted in the Luxury Lodge. Pets should not be left unattended in Wigwams or allowed to bother the animals at the Petting Farm.

9. Dry stone walls and fences must not be climbed on or over.

10. The play park must not be used before 9am or after 9pm or dusk in the Winter months. You are responsible for children in your group at all times when they are at Herding Hill Farm, including when they are on the play park.

11. We do not provide any supervision at the play park or at the petting farm and by allowing your children to use the play park and visit the petting farm, you are agreeing that you will continue to supervise them and to take responsibility for their behaviour whilst at the play park or petting farm. You are responsible for ensuring that you and anyone in your group who touches an animal in the petting farm, washes afterwards. Please do not feed the animals.

12. We do not provide any supervision of the hot tubs at Herding Hill Farm. You use the hot tub at your own risk and you are responsible for the safety of you and your group when using the hot tub. There is a pond at Herding Hill Farm. We do not provide any supervision of the pond. Swimming and paddling in the pond is not safe and is not permitted. Entry in to the environs of the pond is at your own risk and you are responsible for the safety of you and your group when there.

13. We are not responsible for your property whilst it is at Herding Hill Farm. We will not be liable to you for any loss or damage to your property howsoever it is caused unless it is caused by our deliberate or negligent act.

14. You must not sublet your accommodation or any part of it during your stay or transfer your booking to anyone else.

15. We will give the keys to your accommodation to you at the beginning of your stay and collect the keys at the end of your stay. A £20 returnable deposit for your key may be required when checking in. This will be returned when handing in your key upon your departure. This will be forfeited if any key is lost or damaged.

16. You must leave the accommodation in a clean and tidy condition at the end of your stay.

17. Just because we say on our website that a given facility will be available during your stay, it does not mean that it will be and we will not be liable to you if it is not and nor will we give you a refund. This is the case whether or not the non-availability is our fault. We will always try to have all our facilities available to the extent we reasonably can.

18. Any faults damage or breakages must be reported as soon as possible to us and must pay the cost of any damage or breakages caused by you or your group.

19. We retain the right to enter the holiday accommodation at any time.

20. No fires or firepits allowed except at Wigwams if the firepit is provided by us (at a charge). BBQ’s must only to be used off the ground and well away from benches or Wigwams. All our accommodation is non-smoking and smoking and use of E-cigarettes are not permitted in any accommodation.

21. As Herding Hill Farm a rural location wi-fi speeds can vary and sometimes there is no access at all. We do not guarantee that wi-fi will be available at all times during your stay and we do not accept any liability to you for any losses which may be caused by there being either no or inadequate wi-fi during your stay for whatever reason.

22. The total number in your group (including children and babies) must not exceed the maximum capacity of the holiday home or pitch.

23. We do not accept bookings from or allow anyone to stay who is listed on the Violent and Sex Offenders Register.

24. Behaviour that is inappropriate, disruptive, noisy, offensive or likely to cause any harm or upset to other guests, staff or property not tolerated. If disturbing other guests we will ask you to leave and no refund will be given.

25. Our liability to you. Nothing in these terms and conditions is intended to limit or exclude any liability which we may have to you for death or personal injury.

Caravans, Motorhomes and Camping

26. Caravan & Camping arrival is between 3pm and 8pm and must be vacated by 11am. You are welcome to stay longer if we can accommodate you and a small charge may be applicable, please ask us.

27. We may accept late arrivals by prior agreement.

28. The maximum occupancy of a tent/caravan pitch is 5 people.

29. Visitors are welcome but must report to reception to enable us to input the details onto our computer system. We charge £5 per person for daytime and £10 per person if staying overnight by prior arrangement and all-day visitors must vacate by 9pm. We can only allow one vehicle per pitch and only one additional vehicle allowed in the car park. A £2 per day charge applies for the additional vehicle.

Luxury Lodge

30. The Luxury Lodge is no-smoking accommodation. No smoking or vaping is permitted anywhere inside the Luxury Lodge, including on the patio area.

31. “Pre-Authorisation Deposit” On arrival you will be required to leave a Pre-Authorised amount of £200 for our Luxury Lodge. The Pre-Authorised amount will be released to you no later than 10 days after your stay. Please bring with you a Credit or Debit Card as you will be asked for this on arrival at the reception when checking in. Failure to do so could lead to your booking being cancelled. If your booking is cancelled in these circumstances no refund of either your Deposit or Final Payment will be made. A pre-Authorisation does not take the funds out of the account but will place a hold on the given amount. A Pre-Authorisation is to protect us in the case of any damage caused to the Luxury Lodge or to Herding Hill Farm. We will be entitled to retain the Pre-Authorisation Deposit if:

(a) there is any damage to the Luxury Lodge or to Herding Hill Farm which is caused by you or your group;
(b) there has been any smoking or vaping anywhere insider the Luxury Lodge or its patio area; or
(c) the Luxury Lodge is left in a condition by you such that non-routine cleaning is necessary.
We will not retain the Pre-Authorisation Deposit without telling you first.

32. Check in time is 4pm onwards and must be vacated by 10am on the day of your departure.

33. To prevent noise disturbance to the rest of Herding Hill Farm, the Hot Tub is not to be used after 10pm.

34. The Luxury Lodge is designed to accommodate six people. This includes a maximum of four adults. These limits must not be exceeded.

Wigwams

35. Arrival time for Wigwams is between 3pm and 8pm and must be vacated by 10am on the day of your departure.

36. Please remember to bring your own bedding and pillows.

37. Wigwams are designed to accommodate five people. This limit must not be exceeded.

Hot Tubs

38. No fake tan or hair gel to be worn when using the hot tub.

39. No soap, shampoo, bubble bath, oils etc. are to be used in the hot tub.

40. Hot tubs must be booked for the whole duration of your stay. We may offer shorter use, but an additional charge may apply. The hot tubs are for the use of the wigwam occupants only. If any other person of your group would like to have use than a £10 per person per night charge is applicable if pre-booked or £20 if not.

41. Users must shower before and after use.

42. If the water becomes cloudy the tub must not be used. We reserve the right to close the tub if we feel the water is not safe.

43. Absolutely no glass to be taken into the hot tubs. Plastic Glasses only.

44. The tubs will be locked at 10.00pm to avoid noise nuisance and for the safety of guests.

45. A charge will be applied for any damage or excessive cleaning.

46. Swim wear must be worn at all times.

47. No children under 8 are to use the hot tub and children under 14 must be accompanied by an adult at all times.

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